Anything that could be used to identify you as an individual is personal data. We try to only collect only as much of your personal data as we need to. We collect this information directly from you when you sign up for Hosted Graphite or contact us for support. We also receive personal data from our partners, such as when a customer signs up for Hosted Graphite through another agent, or if the data is publicly available.
We collect two types of personal data from our customers:
Any data that is not personal data is classed as other data. We collect a lot more types of other data than personal data, so to list them all would be time-consuming, but here are a few:
Hosted Graphite uses personal data for many purposes, including:
We use other data for a broad range of purposes, all having to do with the provision and development of our service. It would be impractical to list all of them here, but if you have any questions, get in touch.
Hosted Graphite does not and will never attempt to sell your personal data to marketers or unaffiliated third parties. We will never provide your information to third parties for marketing purposes, unless they are a processor or subprocessor of our own marketing team. We may, however, share it with trusted third parties, including:
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors have access to this information.
Hosted Graphite will not email you without your permission. All communication from us will allow you to opt out of further mailings - we hate unwanted emails just as much as you do.
You have choices regarding what we do with your personal data:
We will retain personal data only for the period required to provide you with our service, unless a longer period is required or permitted by law. For example, this is the case with respect to payment details: while we don’t process details like your card number, we will be required by law to retain information about the payment in our systems for accounting purposes, such as the account associated with it.
Hosted Graphite provides a service to customers all over the world. While the data centres we use are located within the EU, our operations use service providers that may process your data outside its borders. Where this happens, we’ll take measures to ensure that these transfers comply with applicable data protections laws, notably the GDPR and Privacy Shield, and that your data stays protected.
Where Hosted Graphite is a data processor, we will process personal data according to the terms laid out in our Data Protection Agreement. This means no surprises and complete control: we’ll do only what we need to do to process and keep your data the way you want it to be kept.
We might change this policy - updates will always be posted here.
Got a question or query? Click on the chat bubble to start a conversation with a knowledgeable member of our staff.